Zack Chadwick

DevOps Engineer with a passion for learning. I enjoy being part of a cohesive and focused team but can also excel working individually. I pride myself on a solid work ethic and taking ownership of projects and problems through to resolution. Diligient, curious, and driven by new challenges and technology. I am constantly learning both professionally and personally. This field is a passion for me, not just a career.

Work Experience

DevOps Engineer, Mile Two, January 2024 - Present

• Manage Kubernetes clusters both internally and in customer environments
  • Using helm, helmfile, terraform
• Create and modify Helm charts internally and for customer deployments
• Write Terraform to manage extensive Google Cloud Platform infrastructure in a zero trust, secure environment
  • Working with AFRL to create DoD Gold Standard for Zero Trust cloud environments
• Create, modify, and troubleshoot containers for runners, applications, cloud workstations, etc as well as generate SBOMs and perform security scanning
  • Create using melange, apko, dockerfile, kaniko, ko, and other toolsets
  • Secure with Syft, Grype, Artifact Registry scanning, Gitlab scanning, etc
• Create unique and reusable Gitlab CI/CD pipelines to solve interesting problems in a zero trust, secure environment
• Find novel solutions to unique problems

Systems Administrator, Mile Two, May 2021 - December 2023

• DevOps resource for both internal and client projects, within development and production environments
  • Create, modify, and troubleshoot GitLab CI/CD Pipelines
  • Create and modify Docker containers to meet security and functionality requirements
  • Create and modify Helm charts for application deployments
  • Create and modify Terraform for infrastructure deployments within specific projects
  • Troubleshoot microservice deployments and connectivity issues within Kubernetes
  • Manage AWS infrastructure creation, upgrades, and maintenance (EC2, RDS, S3, EBS, etc.)
  • Configure on-prem Kubernetes cluster access with OIDC and Okta
  • Manage PostgreSQL databases
• Manage small fleet of on-premise servers
  • Utilize Ansible to standardize and automate initial deployments
  • Install, deploy, and configure server hardware including appropriately sizing UPS devices based on power requirements
  • Deploy and monitor environmental sensors for server locations
  • Implement network isolation and manage NACLs as needed
• Responsible for Mac/iPad management by utilizing MDM solutions, including
  • Create or customize scripts to perform desired management tasks
  • Maintain up-to-date software packages by utilizing Jamf Composer, pkgbuild, autopkg, and other tools as necessary
  • Create, update, and maintain policies, configuration profiles, and custom extension attributes
  • Create, monitor, and deploy to groups utilizing multiple fields and regex to capture desired devices
• Manage Okta and other vendor IAM systems
• Manage KnowBe4 for phishing campaigns, employee training programs, and reported phishing attempts
• Perform troubleshooting and outage response for hardware, network, and software
• Utilize Microsft Endpoint to manage end-user Windows devices, including
  • Create configuration policies to match organization's security requirements
  • Package software for automatic deployment or installation through Company Portal
  • Create Powershell scripts for specific configurations or remediations as needed
• Maintain audio, video, and collaboration equipment on-site
• Participate in internal Community of Practice (CoP) for DevOps, including finding and performing demos of open source projects

Notable Achievements

• Recognized at quarterly all-hands and inducted into "Mile Two Masters" due to performance and demonstration of company values. First individual to be selected twice.
• Right-sized existing AWS infrastructure resulting in 96% cost reduction over 3 years.
• Championed and implemented move from Jamf to Mosyle resulting in 62% billing reduction, along with increased security posture on Mac endpoints.
  • Completed configuration, testing, and successful migration of all employee devices in 40 days.
• Configured hardware and software for multi-node on-prem Kubernetes cluster, including GPU passthrough with containerd

Desktop Technician, CompuCom, September 2018 - May 2021

• Assist end-users at a walk-up ‘Solution Center’ as well as through ServiceNow ticketing system.
• Provide remote support for users working from home.
• One of two techs with storage access to meet users for local break/fix in the wake of Covid-19.
• Perform hardware setup, deployment, break/fix, and software installation for users.
• Handle hardware inventory and life cycle management process.
• Provide Audio / Video support and setup for meeting rooms and telepresence units.
• 24/7 on-call rotation for Network, Server, Telecom, and on-site support.
• Provide support for site VIP / SLT.
• Test compatibility and recommend new hardware solutions for the environment.
• Assist in the development and revision of standard operating procedures.

Notable Achievements

• Closed down 2,000+ seat site in 4 weeks with no prior notice.
  • Removed over 1400 desktops from the floor, wiped, and returned to vendor.
  • Shipped out over 70 pallets of e-waste for recycling.
  • Decommissioned server room with 20+ racks.
  • Shipped 15+ pallets to other sites.
  • Stocked and inventoried temporary storage off-site for local break/fix cases.
• Assisted with the Covid-19 response throughout the company.
  • Expedited testing of new equipment coming into the environment.
  • Successfully moved 2,000+ users to work at home in the course of 2.5 weeks.
  • Configured hardware, verified user accounts, and assisted with equipment training of 400+ temporary work-at-home users.
  • Designated site tech to assist Enterprise Operations with their "gold standard" rollout.
• Discovered and tested fix for ‘Group Policy Service’ error during company-wide WaaS upgrade to 1803 that was then deployed by the SCCM team.
• Developed PowerShell executable to pull the newest version of spreadsheets on SharePoint and convert for integration into master asset database.
• Developed PowerShell scripts to improve remote user support for both the technician and end-user. Solving remediation issues silently on the back end rather than interrupting the end-user’s day.
• Recognized as subject matter expert for desktop technicians across all sites to contact prior to escalating to Tier 3 support.
• Helped to design and implement team knowledgebase with direct manager.

Collateral Processor / Collateral Processor SR, PNC Bank, June 2012 - September 2018

• Process mortgage satisfactions for paid in full loans
• Perform line of business reviews for satisfactions through all steps of the release process
• Work with external investors to have necessary documentation executed
• Request, receive, log, and maintain collateral from external custodians
• Manage SharePoint site for multiple departments
• Review, update, and maintain departmental procedures
• Handle escalated issues from customers and other lines of business
• Interview, hire, and manage temporary workers for special project

Notable Achievements

• President’s Award for Outstanding Performance 2017
• Volunteer for Grow Up Great preschool program.
• Planned and coordinated monthly luncheons to drive employee engagement.
• Created a personal productivity tracking spreadsheet that was adopted by management for the entire department.
• Designed Women Connect EBRG (employee business resource group) SharePoint site.
• Designated contact for any issues outside of standard operating procedures.